We're Here toHelp You Succeed
Get the support you need, when you need it. Our team is dedicated to helping artists and event planners make the most of the Artistly platform.
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Choose the support method that works best for you.
Help Center
Find answers to common questions and learn how to make the most of Artistly.
- • Account setup
- • Profile creation
- • First booking
- • Platform tour
- • Search filters
- • Artist profiles
- • Availability
- • Pricing
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- • Booking process
- • Payment methods
- • Cancellations
- • Refunds
- • Profile optimization
- • Pricing strategy
- • Client communication
- • Performance tips
- • Login issues
- • Payment problems
- • App troubleshooting
- • Browser compatibility
- • Analytics
- • API access
- • Integrations
- • Custom contracts
Frequently Asked Questions
Quick answers to the most common questions.
Creating an artist profile is easy! Click 'Join as Artist' and follow our step-by-step onboarding process. You'll add your bio, skills, photos, and pricing information.
Artists receive payment within 24-48 hours after their performance is completed. We hold funds in escrow until the event is successfully finished.
For artists, we charge a 5% service fee only when you get booked. Event planners can use our basic plan for free or upgrade to professional plans starting at ₹29/month.
Yes, but cancellation policies vary by artist and timing. Check the specific cancellation policy in your booking agreement. Early cancellations typically have more favorable terms.
Account verification involves submitting identification, proof of skills/experience, and sometimes a brief video audition. This helps build trust with potential clients.
Contact our 24/7 support team immediately. We have dedicated event support to help resolve any issues quickly and ensure your event goes smoothly.
Contact Information
Multiple ways to reach our support team.
+1 (555) 123-4567
Mon-Fri 9AM-6PM EST
support@artistly.com
24/7 response within 24 hours
Available 24/7
Instant support on our website
+1 (555) 911-HELP
For urgent event-day issues
Still Need Help?
Our support team is standing by to help you succeed on Artistly. Don't hesitate to reach out!